Contact our team
Need help with questions, account-related issues, technical concerns or general feedback? Support is available to assist with verification, deposits, withdrawals, login problems and site access. Contact the team via live chat, email or phone and include your account ID when possible to speed things up. Quick help is offered in English and via convenient, secure channels anytime.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email for account, verification and site issues |
| General enquiries | [email protected] - Company info and billing queries |
| Affiliate enquiries | [email protected] - Partner programme queries |
| Phone | +61 3 9274 6318 - Call for urgent account help |
| Working hours | Mon-Fri, 08:00-22:00 AEST; Live chat 24/7 |
Email Support
Email is the preferred contact method for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include current contact details and your account ID to avoid delays. Attach any relevant files and copies of ID or payment receipts if applicable. We'll respond as soon as possible.
Submit your enquiry
Response Time
Support response times vary by channel and case complexity. Most enquiries are answered within one business day. Simple account and payment questions usually get quick replies, while complex verification, payment disputes or compliance matters can take longer depending on their nature. If you need faster help use live chat; email responses may take up to a day or more for detailed investigations.
Feedback
Have feedback or ideas to improve the site? Tell us - we read every message and act on common suggestions. Send comments about games, payments, promotions or mobile usability and our team will review them carefully. Your input helps prioritise fixes and new features, so share what you'd like to see and we'll work to make the site better for everyone.