User Privacy Policy

At Fair Crown we take privacy seriously. This page explains how we collect, use and protect personal and technical information when you register, deposit, play or withdraw. It covers the types of data we hold, why we need it, and the choices available to you. The policy sets out cookies and tracking practices, data sharing with service providers, and the rights you can exercise over your information. Read this policy before using our services and contact support if you have questions about your data or privacy preferences.

Data we collect

Personal data

Name, date of birth, email, phone number, postal address and identity documents provided for verification. Payment details used to process deposits and withdrawals. Contact and account communications. Information you supply during support requests.

Technical and usage data

IP address, device type, browser, operating system, timestamps and session logs. Game activity and interaction data such as game selections, session length and error reports. Approximate location derived from IP for fraud prevention and localisation.

Transactional data

Deposit and withdrawal records, bet history, bonus activity, currency and payment method records. Records required for accounting, dispute resolution and compliance with legal obligations.

How we use information

Operate and administer your account, process payments and withdrawals, and verify identity for KYC checks. Monitor play for fraud prevention and responsible gambling obligations. Respond to support requests and enforce terms. Perform analytics to maintain platform stability and detect technical issues. Share information where required by law.

Data protection and security practices

We use encryption for data in transit and standard access controls to limit who can view personal information. Third-party providers who process data on our behalf are contractually obliged to protect it. Regular security reviews and technical measures are used to help protect data from unauthorised access. Personal access credentials should be kept secure by you.

Cookies and tracking technologies

Cookies and similar technologies are used for essential site functions, analytics and limited marketing purposes. You can manage cookie preferences through your browser or account settings. Disabling certain cookies may affect site functionality and game access.

User rights

Request access to personal data, ask for corrections, request deletion where permitted, and withdraw consent for specific processing activities. You may also request a copy of transactional records or portability where applicable. Submit requests via live chat or [email protected] and include your account details. We will verify identity before fulfilling requests.

Data sharing and third parties

We share data with payment processors, game providers, identity verification services and other service partners necessary to deliver our services. Data may be disclosed to comply with legal obligations or to protect legal rights. Third parties are required to handle data in accordance with contractual privacy and security protections.

Retention and updates to this policy

Data is retained as needed for account administration, legal, tax and anti‑fraud purposes. Retention periods vary by data type and legal requirements. We may update this policy; revised terms will be posted on the site with an effective date. Continued use of the service after changes indicates acceptance of the updated policy.